If you or someone in your home depends on electricity or water for medical equipment due to a chronic condition or critical illness, be sure you have submitted documentation to notify the city. Although Garland Power & Light and Garland Water Utilities provide reliable electric and water service, there is no guarantee of service. Outages may occur for a variety of reasons, including weather or equipment failure.
Click here for the application form. How to sign up: Complete the resident’s portion of the form and get the remaining part completed by your health care provider. Mail or submit the form in person to: Utility Customer Service, City of Garland, 217 North Fifth Street, Garland, TX 75040.
When the application is approved, a medical code will be added to the customer’s utility account for 12 months to indicate to Garland employees that a customer has documented medical needs at the service location. This medical status must be renewed every 12 months.
Examples of qualifying medical or life support equipment include, but are not limited to the following:
- Kidney dialysis
- Apnea monitor for infants
- Oxygen concentrator
- Respirator / Ventilator
- Pressure breathing therapy (BiPAP/CPAP)
- Infusion feeding pump
- Peritoneal dialysis machine
- Defibrillator
BE PREPARED
In addition to collecting basic emergency supplies, customers should:
- Identify alternative sources of electricity or water for use during an outage.
- For electricity, have a generator or battery backup.
- Have bottled water available for personal use or for sterilizing or cleaning equipment. Rotate the water supply often to keep it fresh.
- Plan for long-term outages. Know in advance which neighbor, friend or family member can be of assistance. Arrange for transportation to a known facility that will have emergency power.
- Have a variety of telephone options including a landline phone that plugs directly into a wall phone jack.
Information provided by city of Garland.